FAQ WAVE ITALY

We understand how important it is to have all the necessary information for your perfect purchase, which is why we have gathered answers to the most common questions we receive from our customers.

If you cannot find the answer to your question, you can contact our support team from Monday to Friday, or you can also contact us here.

TRACK MY ORDER

Upon delivery of your purchase to our carrier, you will be provided with an order tracking that will allow you to constantly monitor your product.

Delivery time

The products are delivered to our carrier within 15 working days of receipt of the order.

Shipping times

For shipments we use third parties. Delivery time may vary depending on the place of delivery and customs operations.

Shipping insurance

Shipments can be insured at the time of ordering.

Support assembly

Our products are sent together with the instruction manual for assembly. If you need further assistance, you can contact us by e-mail or phone and we will provide all the necessary support.

Compatible platforms

Our products can only be used with PCs.

Payment methods

We accept the main payment methods such as credit card, debit card, bank transfer payments and PayPal.

Security

Our e-commerce offers safetly payment solutions.

RETURN

The return methods are simple, just contact our customer service by e-mail or phone for assistance.

REFUND

Once the return procedure has been initiated, our customer service will agree with you the solution you prefer to obtain the refund.